If you are not satisfied with your purchase from us, simply contact us within 14 days from the date of your purchase following our returns policy.

Scarcella Designz products are made-to-order with the best quality materials.

Certain circumstances are beyond our control. Please note that we cannot be responsible for:
  • Spelling, punctuation or grammatical errors made by the customer.
  • Inferior quality, blurry or low-resolution of uploaded images.
  • 10% difference in design printing colours, print placement & size.
  • 10% difference in the actual garment colours.
  • Design errors introduced by the customer in the design creation process
  • Errors on proofs that have been approved either in writing or by paying to confirm an order.
  • The image uploaded on the system by you is not the image you want. printed, or if you want to change your artwork after placing your order.
  • Errors in user-selected options such as product type or size.
  • Garment shrinkage in wash.
  • Cracking, pilling, creases and failure of any heat transfer vinyl after 14 days after receiving the item.
  • BYO or Supplied garments errors during the print process.
  • Courier delivery time frames.


*Please examine your designs carefully and correct any mistakes prior to placing your order.