Guarantee

GUARANTEE PAGE

 

If you are not satisfied with your purchase from us, simply contact us within 14 days from the date of your purchase following our returns policy.

Scarcella Designz products are made-to-order with the best quality materials.

Certain circumstances are beyond our control. Please note that we cannot be responsible for:
  • Spelling, punctuation or grammatical errors made by the customer.
  • Inferior quality, blurry or low-resolution of uploaded images.
  • 10% difference in design printing colours, print placement & size.
  • 10% difference in the actual garment colours.
  • Design errors introduced by the customer in the design creation process
  • Errors on proofs that have been approved either in writing or by paying to confirm an order.
  • The image uploaded on the system by you is not the image you want. printed, or if you want to change your artwork after placing your order.
  • Errors in user-selected options such as product type or size.
  • Garment shrinkage in wash.
  • Cracking, pilling, creases and failure of any heat transfer vinyl after 14 days after receiving the item.
  • BYO or Supplied garments errors during the print process.
  • Courier delivery time frames.

 

*Please examine your designs carefully and correct any mistakes prior to placing your order.