Returns Policy

RETURNS POLICY

We work hard to provide consistent, quality prints for our customers, however, if you're unhappy with the product you receive, please follow these instructions to return/receive a new product: Email us at simone@scarcelladesignz.com with;

  • The date of your purchase
  • Your order number
  • What you would like to return
  • Why you want to return it
  • A photo highlighting the fault/damage

Once we have received this email we will review the request and advise the outcome. You may have to return the product back to us at your own postage cost if required. 

 

WHAT CAN BE RETURNED

Only items that are faulty, damaged or have a faulty print may be returned. Once an order has been placed using our online system, it's immediately added to our production queue, and we can't edit or cancel it once it's been placed. No returns are accepted after 14 days of your order being received. We do not accept items that have noticeable wear or makeup stains. We do not refund or warranty BYO or supplied garments, supplying garments to us is done at your own risk. Returns must also comply with our user agreement.


We do not refund or exchange for change of mind, errors in approved proofs, errors from non 'print-ready' artwork, shipping or supplier stock delays or if the customer chooses the wrong garment size. Please note: sizing measurements online are within +-2cm—anything outside of this allowance is considered faulty. Print dimensions and print placement measurements are within +-2cm and anything outside of this can be considered faulty. Proof approval is important, and paying for an order is considered approval of the supplied proof. 

Clients must ensure that the artwork, quantity and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.

 

DELIVERY TIME FRAMES

The nature of print is that our processing, production and postage time frames can vary, though we do our best to ensure the quickest turnaround on each order. We ship using Australia Post, and we are not responsible for any delays caused by the courier.

Please contact us so we can look after you, well before your due date. We want you to receive your garments on time and are only a phone call or an email away.

 

BYO & SUPPLIED GARMENTS

BYO supplied garments & apparel are supplied at the customer’s risk.  There is no warranty on the print added to the garment.

Please remember that if a print or production error occurs on BYO apparel, replacement items will not be sourced by us & will not reimburse. If you have concerns regarding BYO apparel, it is suggested that you either supply extra garments for testing purposes, or instead choose items from our product range. 

 

WASHING INSTRUCTIONS

Heat Transfer Vinyl

  • Up to 80 Degrees, inside-out
  • Ironing - Yes, inside-out
  • Tumble Dry - Yes (Cotton Cycle or Delicate Cycle)
  • Dry Cleaning - Yes
  • Do not bleach or use aggressive chemical agents (this includes fabric softners)

 

Sublimation Vinyl

  • Up to 60 Degrees, inside-out
  • Ironing - Yes, inside-out
  • Tumble Dry - Yes (Cotton Cycle or Delicate Cycle)
  • Dry Cleaning - No
  • Do not bleach or use aggressive chemical agents (this includes fabric softners)

Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.

Sign Vinyl/Wrap

  • Please refrain from washing you car or leaving it in the rain in the first 5 days after installation due to the adhesive still needing to stick correctly.  Car wash or cleaning products will hinder the process.
  • For a short amount of time that the vinyl/wrap is still curing, you may notice bubbles.  These should start to disappear from regular driving or being exposed to sunlight.  It can take a few weeks, depending on how the signage is used.
  • It is recommended when washing the vinyl/wrap that a PH neutral product is used
  • If using a pressure washer, please insure that you keep the spray at least 1 metre away from the surface as the pressure may lift the edges of the vinyl/wrap
  • Do not use abrasive or resin based products as it can cause a haze.



NOTE: ONLINE ORDERS OR ORDERS WHERE YOU UPLOAD YOUR OWN ARTWORK

Scarcella Designz takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.
  • Mistakes that the client has approved after being sent a proof*
  • If the artwork you as a client upload is low quality and results in a poor print
  • 5% difference in design printing colours & size
  • 5% difference in the actual garment colours
  • Errors in user-selected options such as product type or size. *Please use our size guide for measurements or email us for advice.
  • Garment shrinkage in wash
  • Courier delivery time frames

All orders placed over email or in-person are subject to the same return procedure and also the Proof Approval Disclaimer. Verbal agreement, payment of an invoice or emailing a reply with approval constitutes authority to proceed. Clients are requested to check thoroughly before approving.

We have taken the utmost care printing your artwork, however, we are not liable for client error. Due to the production process, colours, position, size & scale are indicative only.