Our tags are made by sublimating the design onto the tag. This makes the tag waterproof and fairly hard wearing.
DELIVERY TIME FRAMES
The nature of print is that our processing, production and postage time frames can vary, though we do our best to ensure the quickest turnaround on each order. We ship using Australia Post, and we are not responsible for any delays caused by the courier.
Please contact us so we can look after you, well before your due date. We want you to receive your garments on time and are only a phone call or an email away.
We work hard to provide consistent, quality prints for our customers, however, if you're unhappy with the product you receive, please follow these instructions to return/receive a new product: Email us at firstname.lastname@example.org with;
The date of your purchaseYour order numberWhat you would like to returnWhy you want to return itA photo highlighting the fault/damage
Once we have received this email we will review the request and advise the outcome. You may have to return the product back to us at your own postage cost if required.
WHAT CAN BE RETURNED
Only items that are faulty, damaged or have a faulty print may be returned. Once an order has been placed using our online system, it's immediately added to our production queue, and we can't edit or cancel it once it's been placed. No returns are accepted after 14 days of your order being received. We do not accept items that have noticeable wear or makeup stains. We do not refund or warranty BYO or supplied garments, supplying garments to us is done at your own risk. Returns must also comply with our user agreement.
We do not refund or exchange for change of mind, errors in approved proofs, errors from non 'print-ready' artwork, shipping or supplier stock delays or if the customer chooses the wrong garment size. Please note: sizing measurements online are within +-2cm—anything outside of this allowance is considered faulty. Print dimensions and print placement measurements are within +-2cm and anything outside of this can be considered faulty. Proof approval is important, and paying for an order is considered approval of the supplied proof.
Clients must ensure that the artwork, quantity and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.
BYO & SUPPLIED GARMENTS
BYO supplied garments & apparel are supplied at the customer’s risk. There is no warranty on the print added to the garment.
Please remember that if a print or production error occurs on BYO apparel, replacement items will not be sourced by us & will not reimburse. If you have concerns regarding BYO apparel, it is suggested that you either supply extra garments for testing purposes, or instead choose items from our product range.