Tasman Backpack

BRANDING METHODS

We offer a range options for your logos depending on your clothing of choice. We are happy to offer, vinyl, sublimation or dtf (direct to film). We will guide you on the best method for your artwork and product.

To Get a Personalised Quote for Branding, via email to simone@scarcelladesignz.com please tell us the products, styles, colours and quantities that you are interested in. Tell us what positions you are wanting. Make sure you attached your artwork. We will contact you via email with a personised quote detailing all the specifics.

ONLINE ORDERS OR EMAIL ORDERS WHERE YOU SUPPLY YOUR OWN ARTWORK

Scarcella Designz takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

Spelling, punctuation or grammatical errors made by the customer.Mistakes that the client has approved after being sent a proof*If the artwork you as a client upload is low quality and results in a poor print 5% difference in design printing colours & size5% difference in the actual garment coloursErrors in user-selected options such as product type or size. *Please use our size guide for measurements or email us for advice.Garment shrinkage in washCourier delivery time frames

All orders placed over email or in-person are subject to the same return procedure and also the Proof Approval Disclaimer. Verbal agreement, payment of an invoice or emailing a reply with approval constitutes authority to proceed. Clients are requested to check thoroughly before approving.

We have taken the utmost care printing your artwork, however, we are not liable for client error. Due to the production process, colours, position, size & scale are indicative only.

Always follow the manufacturers washing instructions. If we have attached a logo for you, please also take those care instructions into account.

Heat Transfer Vinyl

Up to 80 Degrees, inside-outIroning - Yes, inside-outTumble Dry - Yes (Cotton Cycle or Delicate Cycle)Dry Cleaning - YesDo not bleach or use aggressive chemical agents (this includes fabric softners)

Sublimation Vinyl

Up to 60 Degrees, inside-outIroning - Yes, inside-outTumble Dry - Yes (Cotton Cycle or Delicate Cycle)Dry Cleaning - NoDo not bleach or use aggressive chemical agents (this includes fabric softeners)

DTF (Direct Transfer Film)

All fabrics produced with the use DTF technologies require gentle handling as far as it concerns washing, drying and ironing. The print is sensitive towards harsh conditions such as high temperature and high rpm washing cycles, meaning that the colors will fade, the inks will crack and even peel off. Thus, in order to expand its life, the suggested washing guidelines must be followed.

Try not to overload the washing machine with garments. The recommended number of garments per wash range from 10-15, depending on the thickness and weight of the fabrics. When washing your fabrics remember to always turn them inside out. This will protect the printed design from the abrasion caused between the fabrics during the washing cycles and the additional direct contact with the machine’s drum walls.

Another important parameter would be the detergent type. It is recommended that you should use liquid detergent instead of powder detergent. The granules in powder detergent add to the rubbing and straining of the fibers in the textile, while the print is also suffering. The use of softener is a tricky subject, as in a lot of cases, it causes peeling of the print. Meanwhile, it builds up in the fibers making it harder for water and detergent to permeate the fabric, so odors and stains are more difficult to get out and become sealed in. The rule of thumb is to not use any fabric softener, but If you insist on adding one, make sure that its quantity is small.

Choose washing in low temperatures, about 30-40 oC (86-104 F) or even at a cold wash and use medium washing cycles (600-800 rpm). In addition, washing programs of smaller times (30 min to 1 h) are suggested.

Avoid washing the garments again right after washing them. Don’t place the already washed wet t-shirts for a second wash cycle as soon as you take them out. The fibers when wet are more eager to stretch and thus more sensitive to breaking.

After washing the fabrics, air dry them. The use of a tumble dryer is not suggested, as the high temperatures can have an impact on the print. Keep the t-shirts turned inside out (the print’s side on the inside) when they are exposed to the sun. Sunlight affects the vibrancy of the print and causes fading of the color due to photodegradation.

Last but not least, when ironing the printed areas opt for an iron with a steaming option. Especially in the case of dark garments, where the dtg print usually consists of 3 layers (pretreatment, white underbase plus CMYK) that make it more delicate, by steaming it you help the print stay put plus the iron glides smoother on top of it.

DELIVERY TIME FRAMES

The nature of print is that our processing, production and postage time frames can vary, though we do our best to ensure the quickest turnaround on each order. We ship using Australia Post, and we are not responsible for any delays caused by the courier.

UNBRANED ITEMS: Usually ship within a week.

BRANDED ITEMS: Please allow around 10 business days. If work on digitizing the logo is required, this may push out to 15 business days.

Please contact us so we can look after you, well before your due date. We want you to receive your garments on time and are only a phone call or an email away.

RETURNS POLICY

We work hard to provide consistent, quality prints for our customers, however, if you're unhappy with the product you receive, please follow these instructions to return/receive a new product: Email us at simone@scarcelladesignz.com with;

The date of your purchaseYour order numberWhat you would like to returnWhy you want to return itA photo highlighting the fault/damage

Once we have received this email we will review the request and advise the outcome. You may have to return the product back to us at your own postage cost if required. 

WHAT CAN BE RETURNED

Only items that are faulty, damaged or have a faulty print may be returned. Once an order has been placed using our online system, it's immediately added to our production queue, and we can't edit or cancel it once it's been placed. No returns are accepted after 14 days of your order being received. We do not accept items that have noticeable wear or makeup stains. We do not refund or warranty BYO or supplied garments, supplying garments to us is done at your own risk. Returns must also comply with our user agreement.

We do not refund or exchange for change of mind, errors in approved proofs, errors from non 'print-ready' artwork, shipping or supplier stock delays or if the customer chooses the wrong garment size. Please note: sizing measurements online are within +-2cm—anything outside of this allowance is considered faulty. Print dimensions and print placement measurements are within +-2cm and anything outside of this can be considered faulty. Proof approval is important, and paying for an order is considered approval of the supplied proof. 

Clients must ensure that the artwork, quantity and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.

BYO & SUPPLIED GARMENTS

BYO supplied garments & apparel are supplied at the customer’s risk.  There is no warranty on the print added to the garment.

Please remember that if a print or production error occurs on BYO apparel, replacement items will not be sourced by us & will not reimburse. If you have concerns regarding BYO apparel, it is suggested that you either supply extra garments for testing purposes, or instead choose items from our product range.